{"id":204,"date":"2023-09-12T21:27:15","date_gmt":"2023-09-12T19:27:15","guid":{"rendered":"https:\/\/www.cclogic.de\/?page_id=204"},"modified":"2023-10-03T23:19:51","modified_gmt":"2023-10-03T21:19:51","slug":"answerwin","status":"publish","type":"page","link":"https:\/\/www.cclogic.de\/en\/answerwin\/","title":{"rendered":"AnswerWIN"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"204\" class=\"elementor elementor-204\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01041c5 e-flex e-con-boxed e-con e-parent\" data-id=\"01041c5\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7318515 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"7318515\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"268\" height=\"108\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/AnswerWIN.jpg\" class=\"attachment-full size-full wp-image-213\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-987367f elementor-widget elementor-widget-heading\" data-id=\"987367f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">This module is suitable to play individual scenarios with a graphical user interface. <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed9c10 elementor-widget elementor-widget-text-editor\" data-id=\"7ed9c10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tAn extensive help function supports this. The following Overview of the core elements of AnswerWIN they can also be used as <a href=\"https:\/\/www.cclogic.de\/download\/en\/CC-Logic_productinfo.pdf\">PDF<\/a> download.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ccc71 elementor-widget elementor-widget-text-editor\" data-id=\"68ccc71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAfter the Start of AnswerWIN first of all, some of the Call centre are recorded statistics, which serve as the basis for further calculations. These data can be obtained e.g. from ACD records.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5545848 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"5545848\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"388\" height=\"291\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/Eingabe_Grundparameter.gif\" class=\"attachment-full size-full wp-image-206\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bcde1d elementor-widget elementor-widget-text-editor\" data-id=\"4bcde1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tFrom here, we can add various functions to the planning and optimization of Call centers by Clicking on the corresponding three Buttons called:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f8f0a1 elementor-widget elementor-widget-heading\" data-id=\"1f8f0a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Function &#034;Calculate Performance&#034;<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e37ba2 elementor-widget elementor-widget-text-editor\" data-id=\"4e37ba2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tSelect this function to calculate Key Performance indicators (KPIs) such as Service Level, Lost Calls, utilization, and queue behavior for a given number of employees.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7012cde elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"7012cde\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"330\" height=\"291\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/Berechne_Performance.gif\" class=\"attachment-full size-full wp-image-207\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7562f5 elementor-widget elementor-widget-text-editor\" data-id=\"e7562f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tThe graphical representation shows how these KPIs change, depending on the number of agents.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c88b27 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"1c88b27\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"475\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/Performance_Grafik.gif\" class=\"attachment-full size-full wp-image-208\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3600fbe elementor-widget elementor-widget-heading\" data-id=\"3600fbe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Function &#034;Plan Personnel Requirements&#034;<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7bb0c7 elementor-widget elementor-widget-text-editor\" data-id=\"f7bb0c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tHere, the target can be values for various parameters such as Level of Service, Lost Calls, etc., specified. Is calculated to achieve the objective of capacity required of employees in the Call Center.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04d73e0 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"04d73e0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"330\" height=\"291\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/Plane_Personalbedarf.gif\" class=\"attachment-full size-full wp-image-209\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f029a7f elementor-widget elementor-widget-heading\" data-id=\"f029a7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Function &#034;Cost\/Benefit Optimization&#034;<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dffa8b elementor-widget elementor-widget-text-editor\" data-id=\"0dffa8b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tDetermine the cost\/benefit of optimal number of employees in your Call Center by lost calls and personnel costs are pitted against one another to be. In equilibrium, the contribution of the Call center to the company&#039;s profit is at a maximum. Therefore, the calculated values for Service Level, Lost Calls, represent, etc. optimal target sizes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9792c3 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"f9792c3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"330\" height=\"291\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/KostenNutzen_Optimierung.gif\" class=\"attachment-full size-full wp-image-210\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c603f elementor-widget elementor-widget-text-editor\" data-id=\"f1c603f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAlso here are all the results graphically.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b16ccc elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"9b16ccc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"665\" height=\"475\" src=\"https:\/\/www.cclogic.de\/wp-content\/uploads\/2023\/09\/KostenNutzen_Grafik.gif\" class=\"attachment-full size-full wp-image-211\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Dieses Modul eignet sich zum Durchspielen einzelner Szenarien mit grafischer Benutzerf\u00fchrung. Eine umfangreiche Hilfefunktion unterst\u00fctzt dies. Den nachfolgenden \u00dcberblick der Kernelemente von AnswerWIN k\u00f6nnen Sie sich auch als PDF herunterladen.Nach dem Starten von AnswerWIN werden zun\u00e4chst einige Call Center Statistiken erfasst, die als Grundlage f\u00fcr die weiteren Berechnungen dienen. Diese Daten k\u00f6nnen z.B. aus ACD [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-204","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/pages\/204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/comments?post=204"}],"version-history":[{"count":10,"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/pages\/204\/revisions"}],"predecessor-version":[{"id":527,"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/pages\/204\/revisions\/527"}],"wp:attachment":[{"href":"https:\/\/www.cclogic.de\/en\/wp-json\/wp\/v2\/media?parent=204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}