This module is suitable to play individual scenarios with a graphical user interface.

An extensive help function supports this. The following Overview of the core elements of AnswerWIN they can also be used as PDF download.
After the Start of AnswerWIN first of all, some of the Call centre are recorded statistics, which serve as the basis for further calculations. These data can be obtained e.g. from ACD records.
From here, we can add various functions to the planning and optimization of Call centers by Clicking on the corresponding three Buttons called:

Function "Calculate Performance"

Select this function to calculate Key Performance indicators (KPIs) such as Service Level, Lost Calls, utilization, and queue behavior for a given number of employees.
The graphical representation shows how these KPIs change, depending on the number of agents.

Function "Plan Personnel Requirements"

Here, the target can be values for various parameters such as Level of Service, Lost Calls, etc., specified. Is calculated to achieve the objective of capacity required of employees in the Call Center.

Function "Cost/Benefit Optimization"

Determine the cost/benefit of optimal number of employees in your Call Center by lost calls and personnel costs are pitted against one another to be. In equilibrium, the contribution of the Call center to the company's profit is at a maximum. Therefore, the calculated values for Service Level, Lost Calls, represent, etc. optimal target sizes.
Also here are all the results graphically.
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